Refund policy


 

Our Guarantee

At Sockings, we want you to love your steps. We are dedicated to providing premium hosiery and knitwear that serve as wearable art for your feet. If your order isn't quite right, we are here to help you get it sorted swiftly.

1. Return Conditions (The Golden Rule)

Due to the delicate nature of hosiery and strict hygiene standards, products can only be returned if they meet the following criteria:

  • Items must be unworn, unwashed, and completely unaltered.

  • Items must remain in their original packaging with all boutique tags and bands intact.

  • Please note: If an item has been tried on, we cannot accept it for a return due to Australian health and hygiene regulations.

2. 30-Day Change of Mind Policy

If you change your mind about a color, style, or silhouette, you can return your unopened items within 30 days of delivery for a store credit or a refund.

  • Return Shipping: For change-of-mind returns, the customer is responsible for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked return packages.

  • Original Shipping Fees: Original shipping charges are non-refundable. If your order originally unlocked our Free AU Shipping (orders over $70) and the return brings your total order value below $70, the standard shipping fee may be deducted from your final refund.

3. Faulty or Damaged Items

We pride ourselves on premium quality control, especially regarding our technical weaves and anti-snag tech. However, if you receive an item that is genuinely faulty or damaged upon arrival, we want to fix it immediately.

  • Please contact us at sales@mybuyology.com within 7 days of receiving your package.

  • Include your order number and a clear photo of the fault.

  • If deemed faulty, we will send a replacement pair within 15–20 business days or issue a full refund, covering all associated shipping costs.

4. How to Start a Return

  1. Check: Ensure your items are unopened and in original packaging.

  2. Email: Reach out to our team at sales@mybuyology.com with your order number and the reason for your return.

  3. Post: Once approved, we will provide you with our secure Brisbane return mailing address.

  4. Process: Once your return is received and inspected by our team, your refund or store credit will be processed within 15–20 business days. Refunds will be automatically applied to your original method of payment.