Shipping policy


 

Step into Style, Wherever You Are.

At Sockings, we are committed to delivering your premium hosiery and knitwear collections swiftly and securely. Below you will find everything you need to know about our shipping rates, processing timelines, and tracking procedures.

1. Australian Shipping Rates & Delivery Times

We ship all orders directly from our fulfillment hub in Brisbane to ensure your pieces arrive as fast as possible.

Shipping Option Order Value Delivery Cost Estimated Delivery Time
Standard AU Shipping Under $70 $11.00 AUD 15–20 Business Days
Standard AU Shipping $70 or More  FREE 15–20 Business Days

Please note: Delivery times to regional or remote areas in Western Australia, Northern Territory, and North Queensland may take slightly longer.

2. Order Processing Timelines

  • Daily Cut-Off: All orders placed before 12:00 PM AEST on a business day (Monday to Friday) are processed and dispatched the same day.

  • Weekend Orders: Orders placed after 12:00 PM on Friday, or over the weekend, will be processed and shipped on the following Monday.

  • Public Holidays: We do not ship on Queensland or National public holidays; orders will be dispatched the next working business day.

3. Tracking Your Order

The moment your package is scanned and leaves our facility, you will receive a shipping confirmation email containing your tracking link and number.

  • You can track your package directly through the carrier's network to see live updates on its journey to your door.

  • Please allow up to 24 hours for tracking information to populate once you receive your shipment email.

4. Delivery Issues & Address Changes

  • Incorrect Addresses: Please double-check your shipping details at checkout. If you notice an error in your address, contact us at sales@mybuyology.com immediately. If your order has already been dispatched, we cannot change the destination, and any redelivery fees will be the responsibility of the customer.

  • Safe Drop / Authority to Leave: Our standard shipping option includes "Authority to Leave" if the carrier deems it safe to do so. If you prefer a signature-required delivery, please leave a clear note in your shopping cart drawer before checking out.

  • Lost or Missing Packages: If your tracking link shows your package has been delivered but you cannot locate it, please check with neighbors, behind property structures, or contact the carrier directly before reaching out to our support team.